Discover the PHI Coaching Approach to Supervision—a unique two-day online training designed to help supervisors communicate better, strengthen teams, and reduce turnover.
Take Part in a Special Online Training
Strong frontline supervision is more crucial than ever. For direct care workers entering the field, it can be the difference between excelling in their roles and costly turnover. Join PHI facilitators and a group of your peers for an exclusive opportunity to participate in an online PHI Coaching Approach® to Supervision training.
This proven program strengthens communication skills and equips supervisors with practical tools to support, motivate, and retain staff. Focused on real-world challenges in long-term care, the PHI Coaching Approach® helps providers break the costly cycle of turnover and build a more stable, satisfied workforce - ultimately improving the quality, efficiency, and continuity of care.
This training will be offered in a standalone, two-day online format, made available to a limited number of participants.
Strengthen Supervisory Communication Skills
Build stronger relationships with frontline staff by sharpening your active listening, communication, and collaborative problem-solving.
Increase Self-Awareness and Self-Management
Develop greater self-awareness and practice strategies to manage stress and emotions in ways that foster trust, clarity, and connection.
Provide Feedback without Blame or Judgement
Practice delivering clear, direct feedback that balances accountability with support and mutual respect.
Training Details
New training sessions are offered throughout the year in a live, virtual format. You can also contact us to request training for your organization.
Format: Two-day, eight-hour sessions Location: Training offered in a standalone online format. Price: $500 for a comprehensive two-day, 14-hour session.
Space is limited and on a first-come-first-serve basis.
For organizations looking to send multiple trainees, please fill out individual registrations, or contact trainingsupport@phinational.org
Invest in Quality Supervision and Support
Quality supervision is essential for retention and quality care. Our training equips supervisors with the skills to provide consistent, accessible, and supportive supervision that helps workers succeed—helping to build a stable workforce and break the cycle of costly turnover.
Meet Your Trainers
Kathleen facilitates and designs curriculum for PHI, drawing on her journey from home health aide to community nurse across various care settings. She facilitates workshops on chronic disease management, communication, and leadership, driven by her passion for education as an empowerment tool.
Kathleen Graham
Senior Learning Strategies Specialist
Alison Simmons facilitates and designs curriculum for PHI, drawing on her extensive background in workforce development and ESOL programming from previous roles at HEART Consortium and 1199 SEIU. She applies her expertise in education to design high-quality, competency-based training programs.
Alison Simmons
Senior Learning Experience Manager
Anna serves as an independent educator and consultant for aging services organizations. Drawing on four decades in gerontology, she specializes in coaching leadership approaches and person-directed living while having held positions at PHI, THE GREEN HOUSE® Project, Leading Age Illinois, and the Rush Alzheimer's Disease Center.
Anna Ortigara RN, MS
Guest Facilitator
Karen Corrales Sanchez, a first-year MA DLE student from Mexico, transitioned from chemistry to community advocacy after becoming a caregiver. She now develops social justice programs at United Domestic Workers union, including education partnerships, citizenship pathways, and support for family childcare providers.
Karen Corrales Sanchez
Guest Facilitator
Sydney brings nearly a decade of healthcare workforce development expertise to her work in training and course delivery for home care and community health centers. With an MA in Peace and Conflict Studies, she focuses on conflict resolution and creating inclusive environments to improve recruitment and retention.
